Guarantee
We hand-pick all of our ranges from carefully sourced suppliers who craft furniture for us with care and skill, using high quality materials and our guarantees reflect the confidence we have in our products.
Our Guarantee gives you peace of mind and covers you should any manufacturing issue arise. To make sure you are fully protected for any accidental damage (including pet or child mishaps!) please ask us about our 5 Year Care Plan. Your new furniture will be delivered containing detailed care instructions.
Our top tip - please make sure you follow our guidance – it will keep your furniture looking tip top, and prolong its life. We can supply cleaning kits for all of our furniture ranges.
Sofas, chairs and upholstered pieces
Our 10 Year Frame Guarantee covers you for:-
Manufacturing defects on the structural frame, webbing and springs.
Our 2 Year General Guarantee covers you for:-
Manufacturing defects on any other component or part, including fabric, leather, foam interiors, feet or recliner mechanisms.
Our Guarantee does not cover you for:-
Any defect, fault or damage which arises through general wear and tear, accidents or misuse. Misuse includes any failure to care for the goods in accordance with any care and maintenance advice we give you. This includes natural settlement or flattening of interior cushions.
Dining & Occasional
Our 10 Year Frame Guarantee covers you for:-
Manufacturing defects on the structural frame.
Our 2 Year General Guarantee covers you for:-
Manufacturing defects on any other component or part, including drawers, handles, runners, extension mechanisms.
Our Guarantee does not cover you for:-
Any defect, fault or damage which arises through general wear and tear, accidents or misuse. Misuse includes any failure to care for the goods in accordance with any care advice we give you. This includes spillages, stains, scratches or abrasions.
Accessories
Our 1 Year General Guarantee covers you for:-
Any manufacturing defect
Our Guarantee does not cover you for:-
Any defect, fault or damage which arises through general wear and tear, accidents or misuse.
Consumer Rights Act 2015
If any manufacturing fault develops within 12 months of an online purchase we will offer a replacement or refund. Please note this does not apply to normal and fair wear & tear.
Returns
Online or Telephone Orders (excludes bespoke items)
In the unlikely event that you should wish to return an item to us, if you ordered online or by telephone we are pleased to offer a 7 day money back guarantee, commencing the day after delivery.
You have the right to cancel your order within 7 working days without charge; the only liability being for any return carriage costs which must be via courier with proof of posting. Please notify us at sales@meyerandmarsh.co.uk quoting your enclosed order reference if you wish to return items. We require a record of your cancellation in writing. We are unable to accept cancellation requests via telephone.
You must return the item(s) in the same condition as received and in the original packaging. Once the items have been returned they will be inspected by our warehouse team. Once received and the condition of the return has been verified you will receive your refund within 14 days of the item being received by us. Please note that the refund will include original delivery costs if all items are returned, but if you are only returning part of the order, then we will not repay any of the delivery service. If you require us to collect the goods we reserve the right to make a charge to cover this.
Goods must be returned by courier to Meyer & Marsh, The Hop Pocket, Bishops Frome, Herefordshire WR6 5BT (please note we are closed on a Mondays, except Bank Holidays and during November & December). You must notify us in writing of any item being returned prior to them arriving with us.
