100% customer satisfaction
Price match promise
Money Back Guarantee
We are confident that you will be delighted with your furniture.
However for your peace of mind, in the unlikely event that you should wish to return an item to us, if you ordered online or by telephone we are pleased to offer a 7 day money back guarantee, commencing the day after delivery.
You have the right to cancel your order within 7 working days without charge; the only liability being for any return carriage costs which must be via courier with proof of posting. Please notify us at firstname.lastname@example.org quoting your enclosed order reference if you wish to return items. We require a record of your cancellation in writing. We are unable to accept cancellation requests via telephone.
You must return the item(s) in the same condition as received and in the original packaging. Once the items have been returned they will be inspected by our warehouse team. Once received and the condition of the return has been verified you will receive your refund within 14 days of the item being received by us. Please note that the refund will include original delivery costs if all items are returned, but if you are only returning part of the order, then we will not repay any of the delivery service. If you require us to collect the goods we reserve the right to make a charge to cover this.
Goods must be returned by courier to Meyer & Marsh, The Hop Pocket, Bishops Frome, Herefordshire WR6 5BT (please note we are closed on a Mondays, except Bank Holidays and during November & December). You must notify us in writing of any item being returned prior to them arriving with us.